Case Studies
Maximizing Value to the U.S. Telecommunications Industry
Since 1992, AFFINA has served this national telecommunications provider in support of a number of diverse and evolving customer programs.
Turning Around Performance for a U.S. Cable Company
In January 2003, this national cable TV service provider partnered with AFFINA to transition all sales calls to an AFFINA contact center with speed and quality.
Successfully Transitioning an In-House Operations to AFFINA for the Consumer Packaged Goods Industry
In 1996, although reluctant to outsource its in-house consumer affairs center, this worldwide Consumer Packaged Goods industry company outsourced a low volume of its consumer contacts to AFFINA as a pilot project.
Managing Recall Services with Quality on Behalf of a Consumer Products Industry Company
For this worldwide consumer products company, AFFINA manages multi-channel customer interactions for its power tools brands.
Applying Process Improvement Leads to Cost Savings for a Publishing Company
After careful review of several other leading outsourced service providers, this official publisher of the Yellow Pages and White Pages directories in 14 states partnered with AFFINA to manage consumer affairs management.
AFFINA Turns Client Cost Center to a Profit Center
For nearly 20 years, AFFINA has managed the customer service program for this global home appliances leader, in support of its full product line of vacuum cleaners.
Applying Actionable Analytics for a Consumer Electronics Client
Since 1985, AFFINA has served this leading global consumer electronics client by delivering presales information and post-sales product support for televisions, DVD players and recorders, VCRs, camcorders, and digital satellite systems.